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Terms and Conditions

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You can count on us to get your order to you! With 17 years of experience in exporting handicrafts, we also have 7 years of continued service working directly with cargo shippers. We fill out the paperwork, supply quotations, and reserve space for your shipment, whether you need the merchandise sent directly or you would like to send via our shipping office in Denmark . Read more about our shipping services.

We greatly appreciate your business with us! Whether you are working with us to receive samples Mayan Handicrafts or you have an order in production, here we provide you with instructions on how to directly deposit to our accounts. Below you can find our company's policy on sending Maya Handicrafts samples. However, if you are having difficulties with your deposit or simply need a question answered, please feel free to write us at guatemala@delaselva.com or euoffice@delaselva.com.

Minimum order: US $3,000 or 10 display boxes of each item you would like. If the items are packed in pieces, MOQ is 500 pcs per item. Once the proforma invoice has been issued and confirmed by you, the Client, it will not be possible to make any modification. In this term, the client agrees to make the corresponding payment for the proforma.

Payment: we ask for 50% at the time of the order (to commence production) and the rest of the payment (or 50% of the order) before the delivery date.

Production: is generally between 8 to 12 weeks from the date of received deposit & depending on the products included in your order. Exact shipping date is provided upon receipt of your confirmation deposit.

Shipping: We can quote you the shipping costs based upon your order. We ship by sea and air, and can offer a special price to those of our European-based clients, as we have an extension office in Denmark . This offers a less expensive shipping cost to send your order from Guatemala through our Denmark office. We can also ship directly to your clients, when it is necessary and preferable for you.

Prices: All of our prices are FOB Guatemala City (by air), or FOB Santo Tomas de Castilla (by sea, Atlantic ) or FOB Puerto Quetzal  (by sea, Pacific).

Barcoding: We attempt to work with your barcode system. You can send us the artwork in PDF or JPEG or you can send us the stickers ready to place on the products.

Supportive Marketing Plan: Our display box labels and display cards can be customized for you!

Customized Packaging Offer:  When you purchase at least 10 display boxes per item or at least 500 pcs when items do not come in a display box, we will change our English text to your language. -- Please note that in the left horizontal text box, our box labels entail what category your product comes from. This text will not change language.
When your purchase reaches FOB $10,000 or more, we will add any of your customized information (barcode information, company logo, etc) to the front label on the box, where our logo is (From the Mayan People to You).
When your purchase reaches FOB $20,000 or more, we will customize our display boxes to your liking -- are they too large in size? Would you like less pieces? Are pegs necessary to hang the item? All of these details will be accomodated for.